Privacy Commitment

Privacy Policy

Your privacy is important to us. This policy explains how VDPrint collects, uses, and protects your personal information.

Last Updated: December 1, 2024

1. Introduction

VDPrint ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our website and software applications.

By accessing or using VDPrint services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Data We Collect

We collect several types of information to provide and improve our services.

Personal Information

  • Contact Information

    Name, email address, phone number, company details

  • Account Information

    Username, password, profile settings, preferences

  • Payment Information

    Billing address, payment method details, transaction history

Usage & Technical Data

  • Service Usage

    Print jobs processed, file uploads, feature usage patterns

  • Technical Information

    IP address, browser type, device information, operating system

  • Content Data

    Files you upload for processing, including design files and data sets

3. How We Use Your Data

We use your information for specific, legitimate purposes.

Service Provision

  • • Process and manage print jobs
  • • Provide customer support
  • • Send service notifications
  • • Manage your account

Service Improvement

  • • Analyze usage patterns
  • • Develop new features
  • • Fix bugs and issues
  • • Optimize performance

Communication

  • • Send service updates
  • • Provide security alerts
  • • Respond to inquiries
  • • Send billing information

Security & Compliance

  • • Detect and prevent fraud
  • • Enforce terms of service
  • • Comply with legal obligations
  • • Protect our systems

4. Data Sharing & Disclosure

Service Providers

We share information with trusted third-party service providers who assist us in operating our services, such as:

  • • Payment processors (Stripe, PayPal)
  • • Cloud hosting providers (AWS, Google Cloud)
  • • Customer support platforms
  • • Analytics services (Google Analytics)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security Measures

We implement industry-standard security measures to protect your data.

Technical Measures

  • End-to-end encryption for data transmission
  • Secure socket layer (SSL) technology
  • Regular security audits and penetration testing

Organizational Measures

  • Strict access controls and authentication
  • Employee privacy and security training
  • Data breach response procedures

7. Your Privacy Rights

You have certain rights regarding your personal data.

Access & Correction

You can access and update your personal information through your account settings.

  • • View your personal data
  • • Update inaccurate information
  • • Complete incomplete data

Deletion & Portability

You can request deletion of your data or obtain a copy in a portable format.

  • • Request data deletion
  • • Receive data in machine-readable format
  • • Transfer data to another service

Exercising Your Rights

To exercise any of these rights, please contact our Team:

contact@tekbh.com

We will respond to your request within 30 days.

12. Contact Us

Privacy Team

Mailing Address

RUE OMAR KADDEH IMM LE MONTPLAIDIR 2EME ETAGE B25

AVE KHEIREDDINE PACHA CITE EL KHEDRA

TUNIS 1073,

TUNISIA

+216 29 207 473